Delivery and Returns

Our Eco Shipping Efforts

Discover our ECO shipping options designed for a sustainable shopping experience. Learn how we ensure prompt delivery while being environmentally conscious, making it easier for you to enjoy your new sunglasses guilt-free.

Protecting Your Sunglasses, Protecting Our Planet

Sustainable Packaging

At Fox & Manō, we utilise environmentally friendly packaging materials that not only protect your sunglasses during transit but also minimise our carbon footprint. Our commitment to sustainability extends to every aspect of our shipping process.

Your Purchase, Our Carbon Offset

Carbon-Neutral Delivery

We offer carbon-neutral delivery options through our partnerships with eco-conscious courier services. By choosing carbon offset delivery, you can enjoy your new sunglasses while knowing that you’re contributing to a greener future.

Your Sunglasses, Delivered Fast

Fast and Efficient Shipping

Our eco shipping options are designed not just for sustainability but also for speed. We value your time and strive to deliver your sunglasses promptly without compromising on our environmental commitments.

Join Us in Reducing Waste

100% Recyclable Materials

All our shipping materials are 100% recyclable. We encourage our customers to recycle the packaging once received, contributing to a life cycle that benefits our planet and future generations.

Our Delivery Policy: Ensuring Secure and Timely Arrival

At Fox & Manō, we understand that receiving your new sunglasses promptly and in perfect condition is essential. Our comprehensive delivery policy is designed to outline the shipping times, methods, and costs associated with purchasing from our store. We are committed to providing you with the best possible service, ensuring that your sunglasses arrive safely and efficiently at your chosen address. We partner with reliable courier services to guarantee timely delivery, and you will receive tracking information once your order has been dispatched.

Shipping Methods

We offer various shipping methods to cater to your needs. You can opt for standard delivery, which typically takes three to five working days, or select express delivery for a quicker service, usually arriving within one to two working days. All orders are handled with care, ensuring the utmost protection for your sunglasses during transit.

Domestic Shipping Costs

For orders within the United Kingdom, we strive to keep our delivery costs competitive. Standard delivery is available for a flat fee, whilst express delivery incurs a premium charge. We provide free shipping on all orders over a specified amount, allowing you to save while treating yourself to our stylish sunglasses.

International Shipping Options

For our international customers, we offer shipping to numerous countries. Please bear in mind that international shipping times may vary based on the destination. Additional duties and taxes may apply in the recipient's country, and these are the responsibility of the customer.

Order Tracking and Support

Once your order is dispatched, you will receive a confirmation email containing tracking information to monitor your parcel's journey. Should you have any inquiries or concerns regarding your order, our customer support team is readily available to assist you. Your satisfaction is our priority.

Our Returns Policy

At Fox & Manō, we understand that sometimes purchases may not meet your expectations. That's why we have created a straightforward and customer-friendly returns policy. Our aim is to ensure that you are completely satisfied with your purchase. Below, you will find the details regarding eligibility for returns, the process to follow, and any fees that may apply.

Eligibility for Returns

Are You Eligible?

To be eligible for a return, items must be in their original condition, unworn, and with all tags attached. You have 30 days from the date of purchase to initiate a return. Please keep your receipt as proof of purchase, as this will be required for processing your return.

How to Return Your Item

Step-by-Step Guidance

Returning your sunglasses is simple. First, ensure the items meet our eligibility criteria. Next, pack the items securely in their original packaging, including your receipt. Then, send the package to our returns address provided on our website, or visit our store in Dundee for a quick and easy return process.

Associated Fees

Understanding Costs

Fox & Manō covers the return shipping costs if the return is due to a fault on our side, such as a defective product. However, if you wish to return an item for personal reasons, you will be responsible for the return shipping fees. We recommend using a tracked service to ensure safe return delivery.