Terms & Conditions

Last Updated: [Insert Date]

Welcome to Fox and Manō. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing this website or placing an order, you agree to these Terms.

If you do not agree, please do not use this site.

1. About Us

Fox and Manō (“we”, “our”, “us”) is a sustainable eyewear brand specialising in 3D-printed frames and accessories.

For customer service enquiries, please contact:
📧 [Insert Email Address]
📍 [Insert Business Address]

2. Use of This Website

By using this website, you confirm that:

You are at least 18 years old or have permission from a legal guardian

You will not misuse the site or attempt to disrupt its functionality

You will provide accurate information when placing orders

We reserve the right to refuse service if these Terms are violated.

3. Products & Descriptions

We make every effort to display our products accurately, including colours and materials. However:

Colours may vary slightly due to screen settings

As our frames are 3D-printed and sustainably produced, minor variations may occur

Product images are for illustration purposes

All measurements and specifications are approximate.

4. Orders & Acceptance

When you place an order:

You will receive an email confirmation

This does not mean your order has been accepted

A contract is formed only when we dispatch your order

We reserve the right to cancel orders due to:

Pricing errors

Stock availability issues

Suspected fraudulent activity

If payment has been taken and an order is cancelled, you will be refunded in full.

5. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.

Prices include VAT (where applicable)

Shipping costs are calculated at checkout

We reserve the right to update prices at any time

We accept payment via approved secure payment providers listed at checkout.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on location.

Fox and Manō is not responsible for delays caused by:

Courier services

Customs clearance

Incorrect delivery details provided by the customer

International customers are responsible for any customs duties or import taxes.

7. Returns & Exchanges

Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.

To qualify for a return:

Items must be unused and in original packaging

Proof of purchase is required

Non-returnable items may include:

Custom or made-to-order frames

Prescription lenses (if applicable)

Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds will be processed within 14 days of receiving returned goods.

8. Faulty or Damaged Goods

If your item arrives damaged or develops a manufacturing fault:

Please contact us within 7 days of receipt

Provide photos and order details

If confirmed as faulty, we will offer a repair, replacement, or refund.

Normal wear and tear, accidental damage, or misuse are not considered faults.

9. Intellectual Property

All content on this website — including:

Logos

Brand name

Designs

Images

Text

Graphics

— is the intellectual property of Fox and Manō and may not be copied, reproduced, or distributed without written permission.

10. Sustainability Claims

We strive to operate responsibly and sustainably. Any sustainability statements reflect our current practices and materials at the time of publication. We reserve the right to update these as our production evolves.

11. Limitation of Liability

To the fullest extent permitted by law, Fox and Manō shall not be liable for:

Indirect or consequential loss

Loss of profits or business

Delays outside our reasonable control

Nothing in these Terms limits your statutory rights under UK consumer law.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.
[Insert Link to Privacy Policy]

13. Changes to These Terms

We reserve the right to update these Terms at any time. The latest version will always be available on this page.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales

Wholesale Privacy Policy

Last Updated: [Insert Date]

This Wholesale Privacy Policy explains how Fox and Manō (“we”, “our”, “us”) collects, uses, and protects personal data relating to wholesale customers, stockists, distributors, and trade partners.

This policy applies in addition to our general Privacy Policy and is compliant with:

UK General Data Protection Regulation (UK GDPR)

Data Protection Act 2018

1. Who We Are

Fox and Manō is the data controller responsible for your personal data.

Contact details:

Fox and Manō
[Insert Business Address]
Email: [Insert Wholesale Contact Email]

If you have any questions about how we process your data, please contact us using the details above.

2. What Data We Collect (Wholesale Accounts)

We may collect and process the following personal data:

Business Contact Information

Full name

Job title

Business name

Business address

Business email address

Business telephone number

Account & Transaction Data

Order history

Payment details (processed securely via third-party providers)

VAT number

Company registration number (if applicable)

Credit references (if offering credit terms)

Communications

Emails and correspondence

Meeting notes

Trade show interactions

Marketing preferences

3. How We Use Wholesale Data

We process wholesale partner data to:

Evaluate and approve trade account applications

Manage orders and fulfil contracts

Process payments and issue invoices

Provide customer service and account support

Share product updates, pricing, and trade information

Manage trade show invitations and events

Maintain business records

Comply with tax and legal obligations

Prevent fraud or misuse

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contract

To fulfil wholesale agreements and process orders.

Legitimate Interests

To manage and grow our wholesale relationships and operate our business effectively.

Legal Obligation

To comply with accounting, tax, and regulatory requirements.

Consent

Where required, for marketing communications.

You may withdraw consent at any time.

5. Marketing to Wholesale Customers

We may send trade-related communications including:

New collection launches

Pricing updates

Trade promotions

Event invitations

Where required under UK law, we will obtain consent. You may opt out at any time via the unsubscribe link or by contacting us directly.

6. Sharing Wholesale Data

We may share your data with trusted third parties where necessary, including:

Payment providers

Logistics and courier services

Accountancy services

Legal advisers

IT and hosting providers

CRM and email marketing platforms

We ensure that all third parties process personal data securely and in accordance with applicable law.

We do not sell personal data.

7. International Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, including:

UK-approved Standard Contractual Clauses

Transfers to countries with adequacy decisions

8. Data Retention

We retain wholesale personal data:

For the duration of our business relationship

For 6 years following the end of the relationship (for tax and accounting compliance)

Longer where required by law

9. Your Rights

Under UK GDPR, individuals have the right to:

Access personal data

Request correction of inaccurate data

Request erasure (where applicable)

Restrict processing

Object to processing

Request data portability

Withdraw consent (where applicable)

To exercise your rights, please contact us at [Insert Email].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

10. Data Security

We implement appropriate technical and organisational measures to protect wholesale partner data, including:

Secure servers and encrypted systems

Restricted access controls

Secure payment processing

Internal confidentiality procedures

11. Changes to This Policy

We may update this Wholesale Privacy Policy periodically. The latest version will always be available on our website.